Comparisons can be odious I agree, but sometimes necessary too, as they happen without any effort and results are starkly different. Last week I had to visit two bank branches, one of State Bank of India and another of ICICI Bank and the experiences were so different. At ICICI Bank, I encountered a queuing machine with very confusing options, and as I stood trying to figure out how to get a token to the correct service desk, a smart looking lad appears, asks me what service I require, quickly punches a few buttons on the machine and hands me a token. Before I say thanks, he asks me whether I need a credit card. I say no, thanks. Lifetime free, he says (What a positioning!). I reach the counter, finish the address update business and head out. On my way out, again confronted by a girl, do I need a credit card.So, ergo, I declare I have one issued by ICICI and hope I would be able to peacefully, she snaps back, "which one is that- Gold?, we can give you Platinum, Titanium". I s