Winning Through Service Excellence: Theory and Practice - Convergence 2020 at Jagdish Sheth School of Management
Conferences have meant different things to me at different times. Over a decade back, when my wife was working on her PhD, I was curious to know what is it that academicians and researchers travel across the world to speak and listen to, because I used to see her very excitedly prepare for such conferences. I was in the industry then, and my view was guided by industry conferences attended and organised. They were full of gloss - dazzling presentations, jargons being dropped and lapped up, dapper looking executives who were more found in the lobby than in the main hall, and the my-car-is-more-expensive-than-your-car glance that was noticed at the hotel entrance.It was my view then that it was only the travel and hospitality industry that gains from conferences! Things took a different turn when I switched careers and crossed over to academia. While conferences retained the fun quotient, they became an interesting hot-spot to meet the real thought leaders . White background slide pres