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Winning Through Service Excellence: Theory and Practice - Convergence 2020 at Jagdish Sheth School of Management

Conferences have meant different things to me at different times. Over a decade back, when my wife was working on her PhD, I was curious to know what is it that academicians and researchers travel across the world to speak and listen to, because I used to see her very excitedly prepare for such conferences. I was in the industry then, and my view was guided by  industry conferences  attended and organised. They were full of gloss - dazzling presentations, jargons being dropped and lapped up, dapper looking executives who were more found in the lobby than in the main hall, and the my-car-is-more-expensive-than-your-car glance that was noticed at the hotel entrance.It was my view then that it was only the travel and hospitality industry that gains from conferences! Things took a different turn when I switched careers and crossed over to academia. While conferences retained the fun quotient, they became an interesting hot-spot to meet the real thought leaders . White background slide pres
Recent posts

Application Backup and Restoration Just Got A Notch Better With Kubesafe

A Disaster Recovery situation is the worst nightmare of an application manager. There are a zillion data back-up solutions available in the market, but at best they are just like insurance - you hope it would work in the event of a crisis such as cyber attack or crash, but one doesn't know for sure. The reality is that getting an application up is messy, once we add application configuration and application data to the mix. With most applications on cloud these days, they remain exposed to the worst of internet threats.  No airline can stop booking tickets just because their ticketing system went down. Neither can a retailer afford to lose billing on a Black Friday because the order capture or the inventory system is down due to an internal or external event. That's where's Kubesafe's innovative approach comes in. It not just takes snapshot of applications and  configurations as one image, but in the event of an internal or external event leading to disaster, Kubesafe r

Corona and Medical Advice Dilemma - Do we know someone who knows?

 One of the major challenges of Corona Pandemic is that one always feels the need to get informed advice on various aspects of preventive care from it. While the Covid vaccines are sometime away, what does one do, if we feel some anxiety about any other ailment that requires medical advice? Fortunately, we have Ayurveda and other forms of wellness advice to look at. Dr Pankaj Chansarkar is an accomplished Ayurveda Specialist, Holistic Healing and Wellness Coach , who is just a video call away. 

Pranayama is for Everyone

Prayanama benefits us in several ways. It regulates our body's processes, reduces stress, protects us from common respiratory issues, improves sleep and digestion and so on. It also makes one feel joyful. Learning Pranayama has two elements: 1. Some guidance from a practitioner who understands every human body is different 2. Regularity, regularity and regularity The following instructions are to help you start your Pranayama journey. Some simple instructions to follow for Pranayama in the morning: *Pre* Loose dress. Empty bowel Take bath if weather in your city is warm No tea/coffee or any food prior to this (last 4 hours at least). Two classes of water, at least 10 minutes before starting. Warm water ideally. Basic Yoga mat *During* No aroma of food, perfume or agarbatti nearby Please open the window - fresh air/ventilated room is an important requirement. Don't wear watches or trackers etc. Turn off the fan *Post* Move/walk within the house for 10

Metis Talent Management brand new website goes live

Last fortnight was a joy, as we came to the launch of Metis Talent Management's website. Metis is a Singapore based organisation that advises clients on Talent Management with a primary focus on Talent Development and Organisation Design . Best wishes to team Metis! The other great thing is how folks at Metis approached this by going in for a full overhaul, including getting a new logo and brand colours. Do leave your comments on what you feel about the website and the logo!!

Rediscovering Osterwalder's Business Model Canvas

Of late I have found myself very obsessed with Alex Osterwalder's business model canvas. It seems to be all over the place - in workshops, training sessions, CEO talks in B-Schools and in generally every intellectually sounding talk! Having heard this turn business model at the turn of the century when all sort of logic-defying business ideas were bandied about as unique business models, I had become programmed to turn an instant sceptic whenever this term was used in presentations. Thanks to this refreshing new approach, which appears as smooth as Swiss Chocolate, I found myself forced to look at the 9 blocks of Osterwalder's business model which seem to present a more complete picture. Of late, I have been part of few envisioning exercises myself and found this model very handy, though I do add my own spice to it, such as using colour code in that box which reflects significant innovation and is critical for the value proposition.